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Q What products does your company mainly provide?
A We specialize in:
Carbon Fiber Products: Including fabrics (UD, plain/twill, biaxial/triaxial), plates, tubes, and customized carbon fiber products like bicycle components and medical device parts.
Release Paper and Release Films.
Sticky Tapes and Thermal Paper Sticker.
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Q What is the warranty period for your products?
A Structural Support Parts: 24-month warranty for components like carbon fiber plates .
Other Parts: 12-month warranty for aesthetic components like carbon fiber products.
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Q What should I do if the product has quality problems?
A If you encounter quality problems, please provide high-definition photos or videos and detailed descriptions within 3 days after receiving the product. If the problem is our responsibility, we will arrange returns, exchanges or negotiate compensation. Please contact our customer service team and we will solve the problem quickly.
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Q What if the goods are damaged during transportation?
A We recommend that you purchase shipping insurance for enhanced protection. If the goods are damaged during transportation, we will assist you in filing a claim with the logistics company or insurance company to ensure fair compensation.
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Q Do you provide transportation services, and what are the options?
A Yes, we offer door-to-door logistics services, including:
Sea Freight: Cost-effective for large orders.
Air Freight: Faster delivery for urgent needs.
International Express: Ideal for small, time-sensitive shipments.
Alternatively, you can specify your preferred freight forwarder.
Contact us to arrange shipping for your order.
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Q How to choose between air freight, sea freight and international express?
A We will recommend the best shipping method based on the weight, volume and urgency of your order. For example, air freight or express delivery is ideal for lightweight carbon fiber products, while sea freight is suitable for bulk orders such as release material.
Please discuss your needs with us and we will provide you with a tailor-made logistics solution.
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Q What trade terms do you support?
A We support: EXW (Ex Works) ,FOB (Free on Board) ,CIF (Cost, Insurance, and Freight) ,DDU (Delivered Duty Unpaid) Choose the trade term that best suits your needs for worldwide delivery.
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Q Which ports do you ship from?
A Shipments are typically arranged from Shanghai or Shenzhen, China, ensuring efficient global logistics. Contact us to confirm the best port for your order of carbon fiber products or release material.
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Q How is freight calculated?
A Provide your required quantity, delivery address, and zip code, and we’ll consult our freight forwarders to calculate costs based on weight and volume.
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Q What payment methods do you accept?
A We support: T/T (Telegraphic Transfer) ,PayPal. Choose the payment method that works best for your order of carbon fiber fabrics, plates, or release materials.
